Privacy Policy for richardwilliamsold.com 

Last updated: 10 December 2025 

Your privacy is very important to me. This Privacy Policy explains what personal information I collect, how I use it, how it is stored, and the rights you have under UK and EU data protection laws, including the UK GDPR and the Data Protection Act 2018. 

This website is owned and operated by Richard Williams-Old (“I”, “me”, “my”). By using this site, you agree to the terms of this Privacy Policy. 

  1. Information I Collect 

1.1 Information You Provide Directly 

You may provide personal information when you: 

  • Book therapy sessions 
  • Subscribe to my mailing list 
  • Contact me via email or contact form 
  • Purchase a product or service 
  • Download resources 
  • Complete questionnaires or forms 

This may include: 

  • Name 
  • Email address 
  • Phone number 
  • Mailing address
  • Payment information (processed securely by third-party providers – I do not store card details) 
  • Any information you voluntarily share in a message or booking note 

1.2 Therapy-Related Information 

If you enter therapy with me, I may collect additional information necessary to provide professional services (e.g., notes, history, assessments). 

This information is confidential and processed separately from website data in accordance with professional ethical guidelines. 

1.3 Automatically Collected Information 

When you visit the site, certain information is collected automatically, including: ● IP address 

  • Browser type and version 
  • Device information 
  • Pages visited and time spent on the site 
  • Cookies and similar tracking technologies 

I use this information to improve the website and understand how it is used. 

  1. How I Use Your Information 

I may use your information to: 

  • Provide therapy services or respond to enquiries 
  • Manage bookings and appointments 
  • Send requested emails, newsletters, or resources 
  • Process payments for products or services
  • Improve the website’s functionality and user experience 
  • Comply with legal or professional obligations 

I do not sell or share your data with third parties for marketing purposes. 

  1. Legal Basis for Processing 

I process your data under the following legal bases: 

  • Contractual necessity — to provide therapy sessions or deliver purchased products and services 
  • Legitimate interest — to maintain and improve my website and business ● Consent — for email marketing or optional resources 
  • Legal obligation — for record-keeping or professional regulatory requirements You can withdraw consent at any time. 
  1. How Your Information Is Stored 

Your information may be stored in: 

  • Website hosting servers 
  • Email service providers (e.g., Mailchimp/MailerLite/ConvertKit – specify if you want) ● Scheduling platforms (e.g., Calendly – specify if used) 
  • Secure cloud-based practice management systems (optional depending on your actual setup) 

I take reasonable steps to ensure your data is protected, including encryption, password-protected systems, and secure storage practices. Therapy notes are stored separately from website data and accessed only by me.

  1. Sharing Your Information 

Your data may be shared with trusted third-party providers who help operate my website and services, such as: 

  • Web hosting services 
  • Payment processors 
  • Email newsletter platforms 
  • Booking systems 
  • Analytics tools (e.g., Google Analytics) 

These providers only process your data on my behalf and in accordance with strict confidentiality and security standards. 

I may also share information if required by law, to protect your vital interests, or in exceptional circumstances relating to safeguarding concerns (as outlined in my therapy agreement). 

  1. Cookies and Tracking Technologies 

This site uses cookies to: 

  • Improve website performance 
  • Understand visitor behaviour 
  • Enable certain features (e.g., video embeds, analytics) 

You can modify your browser settings to refuse cookies, though this may affect how the site functions. 

  1. Your Rights

Under UK GDPR, you have the right to: 

  • Access your personal data 
  • Rectify inaccurate or incomplete data 
  • Request erasure (“the right to be forgotten”) 
  • Restrict processing 
  • Object to certain processing activities 
  • Data portability 
  • Withdraw consent where processing is based on consent 
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) To exercise any of these rights, contact me using the details below. 
  1. Data Retention 

I keep personal information only for as long as necessary: 

  • Contact form and general enquiry data: usually 12 months 
  • Mailing list data: until you unsubscribe 
  • Therapy records: typically 7 years after the end of therapy, in line with professional and legal standards 

After the retention period, information is securely deleted. 

  1. International Data Transfers 

Some of the tools I use (e.g., email services, cloud providers) may store data outside the UK or EU. In these cases, I ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal protections.

  1. Children’s Privacy 

This website is not intended for individuals under the age of 16. I do not knowingly collect personal data from children through the website. 

  1. Changes to This Policy 

I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. 

  1. Contact 

If you have questions, concerns, or requests regarding your personal data, you can contact me at: 

Richard Williams-Old 

Email: richard@richardwilliamsold.com 

Website: richardwilliamsold.com